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Keeping You Safe During COVID-19

At United Credit Union, we take a personalized approach to customer service and are committed to serving you in any way we can. We want you to know that we care about our East Texas family and we want to navigate the unusual circumstances surrounding COVID-19 together. We think the best way to approach this confusing time is to remain calm and help each other, so we wanted to reach out with a few tips to keep you and your family safe.


Be Aware of Scams

While more of us are working from home and spending time online, cyber criminals might try to take advantage of this opportunity. You can follow these simple precautions to avoid criminal activity online:

  1. As you work and make payments online, make sure that you are using “secure” websites. These are websites that protect your information. To determine if a site is secure, check the URL of the website. If it begins with “https” instead of “http,” then the site is secure. You can also check for a website’s privacy policy and contact information. Privacy policies and contact information typically are good indicators that the site is being run by a real and reputable source and that the site is trustworthy.

  2. Do not answer any emails or texts that request your account numbers. Remember, reputable businesses like United Credit Union will never call, email, or text asking for your personal or account information.

Follow Safety Precautions

Follow the CDC’s tips for keeping you and your family healthy:

  1. Clean your hands often.

  2. Avoid close contact with others, especially those who are sick.

  3. Cover coughs and sneezes.

  4. Clean and disinfect frequently touched surfaces daily.

  5. Stay home if you or someone in your home is sick.

Contact Us

At United Credit Union, we understand that the unexpected happens and that these times are financially difficult. If you find yourself needing a little extra time, your loan may qualify for our “skip-a-payment” option. Learn more about this option here.

We are here to help you financially navigate with payment extensions and loan assistance. Our friendly drive-thru tellers and customer service representatives are committed to providing you with trustworthy service in this uncertain time. Give us a call at 903-595-3604 and we would be happy to assist you!

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